Reinventing the banking customer experience beyond transactional services

Banks’ undisputed supremacy in financial services is put at risk by the ongoing mutation of the banking ecosystem. Financial institutions seem to be gradually placed in the role of ’commodities‘. A profound transformation of the regulatory and competitive landscape is sketching out the early stages of a Platform-as-a-Service era, forcing the whole industry to reinvent its business beyond basic transactional services.

Our Digital Banking Platform empowers banks to accelerate their digital transformation and transform their customers’ experience across all channels (mobile, web, conversational). It acts as a flexible and modular service layer, enabling financial institutions to quickly and cost-efficiently overcome the limitations and constraints associated with their legacy system.

How can our Digital Banking Platform support you?

Off-the-shelf products: Fill the gaps in your digital transformation quickly and cost-effectively with ready-to-go solutions

Business accelerators: Accelerate your digital strategy with a wide set of services provided by Worldline and partners

Tailor-made: Translate your specific business needs into efficient, end-to-end solutions thanks to our industry knowledge and UX/UI expertise



  • Daily Banking: Accounts and operations, mobile wallets, alerting and push notifications, products online subscription, etc
  • Financial coaching: Travel assistant, saving challenges, projects, etc.
  • Transfers and payments: SEPA, P2P, Instant Payments, etc.
  • Customer service: Secure messaging, document management, etc.
  • Security and fraud: Strong Customer Authentication, biometrics, authentication process management, e-Identity, etc.
  • PSD2 and Open Banking: FinTechs integration, consent, API monetization suite, etc.

Value for our clients

  • Build out channel capabilities in a stepwise approach
  • Deliver compelling customer experiences tailored to your audience and bank
  • Explore new platform (business) models while guaranteeing security
  • Reduce digital innovation uncertainties and costs

Digital Banking Platform – Related products and services

Conversational Platform

Multi-channel conversational platform enabling financial institutions to optimize customer engagement and support thanks to pre-trained bots for messaging and voice channels 

Open Banking

Smart and flexible Open Banking suite helping banks to explore new business roles and platform models (PSD2 compliance, API monetization, etc.) 

Trusted Interactions

Secure client-advisor messaging solution enhanced with tools to improve advisor efficiency and customer satisfaction (pre-canned answers, document management, collaboration tools, etc.) 

Mobile Banking

Innovative and comprehensive catalog of services to build a unique customer experience, whether on a smartphone or tablet and for any operating system 

Trusted Authentication

Software-type strong authentication solution intended for banks and any type of organization that needs to secure the remote access to its services by its users (including fingerprint and faceID) 

Trusted Services

Provide your customer with a seamless digital experience with Worldline dedicated solutions for Digital Identity, Digital Signature and Digital documents Preservation 

More about our Digital Banking Platform

Best Open Banking Provider

Worldline recognized as ’Best Open Banking Provider’ for its Digital Banking Platform at the PayTech Awards 2019 

Nailing PSD2 compliance

25 banks in seven European countries have reached the first milestone for PSD2 compliance thanks to equensWorldline. 

PayFORUM Award 2018

Our Digital Banking Platform solution won the PayForum Award 2018 in the 'API category.  

Ovum on the Radar

The Digital Banking Platform of Worldline is helping European financial institutions to address the new technological and regulatory challenges they encounter – such as Conversational AI or Open Banking. Discover the solution’s characteristics as well as Ovum’s recommendations in this exclusive ‘On the Radar’ report.
Download Ovum report

Digital Banking Platform

Learn more about our modular platform and discover all the ways you could be accelerating your digital strategy with natural, intuitive and engaging customer experiences across channels while benefiting from various off-the-shelf business enablers fuelled by Worldline and pre-vetted partners.
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